Help Center

Frequently Asked Questions

About us

What is mosaic.melbourne?

How does mosaic.melbourne work?

Can I save money by shopping at mosaic.melbourne?

I can’t find something on your website, can you still get it for me?

I'm a merchant, can I buy in bulk instead?

How do we contact you?

Is Sinhala සිංහල language support available?

Placing Orders

How do I pay for my order?

Is my credit-card information safe?

What if I don't want to give you my credit-card information?

Can I pay with cash?

Is there a minimum order value?

Are there any order limits?

What are your opening hours?

What if I can't afford to buy a box?

Do I pay with Sri Lankan Rupees (LKR) or Australian Dollars (AUD)?

Shipping

Do you sell alcohol?

How quickly will I receive my order?

What is your handling fee?

What if my shipment was damaged?

What about custom duties and taxes?

Other

What is the shelf life of the products?

But I have more questions...

Didn’t find what you were looking for? Contact us. Contact